Welcome message

Mr Kevin LAM Sze-cay , ChairmanMr Kevin LAM Sze-cay
Chairman

Welcome to the homepage of the Travel Industry Compensation Fund (TICF).

Established in 1993 under section 32C of the Travel Agents Ordinance (TAO), the TICF provides protection to outbound travellers, and the Travel Industry Compensation Fund Management Board (TICFMB) is responsible for holding, managing and applying the TICF.

Our major terms of reference include providing ex gratia payment to outbound travellers who suffer loss of outbound fares (commonly arisen from the default of travel agents), and to outbound travellers who sustain personal injuries or death in accidents during outbound activities provided or organized by travel agents.

Through visiting this homepage, you will learn more about our work and performance pledge, protection scope of the TICF, application procedures for ex gratia payment, points to note when you join a group or package tour, and the relevant statistics of the TICF, etc. We have also made available the relevant video and audio clips publicizing the TICF for your easy reference.

Following the introduction of the TICF levy charging mechanism, TICFMB has suspended the TICF levy collection according to the thresholds triggering the collection and suspension of the TICF levy since July 2009. Moreover, starting March 2011, the maximum amount of ex gratia payments relating to outbound accident protection concerning medical expenses, funeral-related expenses and compassionate visits expenses have been raised to a total of HK$300,000.

To facilitate travel agents doing business online and making levy payment more conveniently, a web-based E-levy System is being launched by TICFMB. More information about the E-levy System will be promulgated through this homepage in due course.

I hope you will find our homepage informative and useful. Please do send us any enquiries you may have and we always welcome comments and suggestions.