Application for Ex Gratia Payment from the Travel Industry Compensation Fund
Guidelines on application for ex gratia payment
i. Application procedure
Application for ex gratia payment from the Travel Industry Compensation Fund (TICF) can be made by:
- The outbound traveller who has suffered the loss;
- His/her personal representative; or
- Any person authorized by him/her in writing.
The following flowchart shows the procedure for application for ex gratia payment under the TICF. For details of the scope of protection of the TICF and the relevant provisions, you are advised to first browse the relevant part of this website.
ii. Obtain the application form
According to the Travel Agents Ordinance, outbound travellers are required to apply for ex gratia payment under the TICF using the prescribed form, with the required supporting documents attached. All forms can be printed out for completion by using the Adobe Acrobat Reader. Submission of the completed form can be made in person or by post to Room 4901, 49/F., Hopewell Centre, 183 Queen's Road East, Wanchai, Hong Kong, by fax (2521 8829) or by electronic means, where appropriate. Apart from downloading from the Internet, you may also obtain the application form from the following: